RETURNS POLICY

We can offer returns or refunds on some products. As long as an item is still in its original condition and unused. We accept returns for free, subject to the rules below, including rules about fair use. Please always check the product information section for the item you have ordered available on our website for details on whether the item is returnable.

Nothing in this Returns Policy affects your statutory rights.

You have 28 days from the day of delivery for a refund. The refund will be issued to your original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you create a return for an item during the above timeframes but you can't return it to us for some reason within the same time period due to extenuating circumstances, please get in touch - but any refund will be at our discretion.

WHAT IF 28 DAYS HAS SURPASSED.

We don't accept returns for unwanted items after the relevant returns period above.

ORIGINAL CONDITION

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds, including:

We will inspect all returns. Any items must be returned unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, the order must arrive to us safely. 

RESPONSIBILITY

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

FAIR USE

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund.