Custom Heart Mug
PLEASE READ BELOW BEFORE PURCHASING.
Each mug is handmade and made individually, these pieces are one of one and each have their own unique aesthetic imperfections.
Custom handmade ceramics go through many fragile stages and vigorous firing process which can result in small aesthetic differences and imperfections.
Terms of Service
Effective Date: July 2022.
Welcome to Naetive. By using our website and purchasing our handmade pottery, you agree to comply with and be bound by the following terms and conditions. Please review the following terms carefully.
- General
This website is operated by naetive. Throughout the site, the terms “we”, “us” and “our” refer to Naetive. Naetive offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
- Use of the Site
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
- Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
- Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
- Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
- Products or Services
Our products are crafted individually and may vary slightly from the images displayed on our website. These variations are not defects but a testament to the uniqueness of each piece.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
- Custom Orders
Please review and check your Order before placing it, as you are responsible for ensuring that the terms of the Order are correct. You are responsible for making sure that all information you provide in connection with your Order is true and accurate and you are the authorised user of the payment method provided.
Custom orders are non-refundable once the order has been confirmed and production has started. The order may be cancelled and refunded if production has not yet started.
We are unable to change or make amendments to your order after production has started.
When purchasing a custom gem you are allowing us the creative freedom to make the product to the best of our ability with the information you have provided. You are responsible to provide as much information as possible for us to make your order accurately and with our vision aligned. We are not responsible to chase for more information or for colours should these not be provided in the original order.
7.1 Custom Happy Accidents Sale
Happy Accidents Definition: Occasionally, we may produce a custom mug that does not meet our quality standards due to minor imperfections. These items are referred to as "Happy Accidents."
Customer Notification and Offer:
When a "Happy Accident" occurs, we will notify the original customer who placed the order and offer them the opportunity to purchase the imperfect mug at a discounted price before we proceed with a remake.
Customer Decision:
If the customer accepts the discounted offer, the sale is final, and the customer will receive the imperfect mug at the agreed discounted price.
If the customer declines the offer, we will proceed with remaking the mug to meet our quality standards, and the original order will be fulfilled as initially requested.
Happy Accidents Sale Availability:
Declined "Happy Accidents" mugs will be added to our "Happy Accidents" sale section. These mugs will be available for purchase by other customers at a discounted price. All sales of "Happy Accidents" mugs are final.
Sale Finality and Warranty:
By purchasing a mug from the "Happy Accidents" sale, you acknowledge that the product may have minor imperfections. These items are sold as-is, and no returns, exchanges, or warranties apply.
Modification of Terms:
Naetive reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of our service constitutes your acceptance of the modified terms.
- Processing Time
The processing time for the order will vary depending on our workload. The processing time is an estimate time and not a guaranteed time. The processing time does not include delivery and courier times.
We will attempt to the best of our ability to process your order within the processing time provided, however we are not responsible for any delays which are out of our control. Handmade ceramics is a fragile and unpredictable art and orders sometimes need to be remade.
Fast Track is designed to prioritise your order over our current workload. We will aim to process your order in the processing time provided, the processing time for fast tracks is an estimate and not a guarantee. We may still encounter natural and unpredictable delays that are involved in the making process of handmade ceramics
- Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store
- Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement
- Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
- User Comments, Feedback, and Other Submissions
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
- Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. [Link to Privacy Policy]
- Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order)
- Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
- Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.
- Indemnification
You agree to indemnify, defend, and hold harmless [Your Pottery Business Name] and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
- Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
- Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
- Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
- Intellectual Property Rights
Design Ownership:
By using our custom mug design service, you acknowledge and agree that all designs created through our platform are the sole property of Naetive This includes, but is not limited to, any artwork, graphics, text, or other design elements you may create or upload.
License to Use:
While you do not own the rights to the designs, Naetive grants you a limited, non-exclusive, non-transferable, and revocable license to use the designs solely for the purpose of purchasing custom mugs from our store. This license does not allow you to reproduce, distribute, or use the designs for any other purpose.
Prohibited Uses:
You are strictly prohibited from using the designs for commercial purposes, reselling, or otherwise exploiting the designs in any manner not expressly permitted by Naetive
Intellectual Property Infringement:
By creating or uploading designs, you represent and warrant that you have the necessary rights and permissions to use any intellectual property contained in your designs. You agree to indemnify and hold Naetive harmless from any claims of intellectual property infringement arising from your use of our service
Modification of Terms:
Naetive reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of our service constitutes your acceptance of the modified terms.
- Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
- Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
- Contact Information
Questions about the Terms of Service should be sent to us at hello@naetive.co.uk
If you haven't been here before then you might not know how it works or how to customise. Customisable ceramics is a beautifully ambitious art and our goal is to make it accessible for everyone to make their dream mug. This comes with a touch of patience and understanding that our handmade mugs go through a complex journey to get to you and can take up to 8 weeks.
Custom Mugs
Custom mugs are made to order to help give you as many options as possible to design and create your dream mug. We have different sizes available from espresso, flat white, standard, latte and large. Each mug is customisable with our selection of different gems, a model and handles to really bring your personality through your mug. You can personalise your mug with different quotes, affirmations, prayers, jokes, anything that means something to you. You can place your text in 3 different areas, the inside rim, inside bottom and outside rim.
naetive mugs are made for you, to celebrate those special moments in life and to wake up with something that reminds you just how special you are.
Processing Time
We craft our mugs carefully and the art of customised pottery is a patient one. Our custom orders can take up to 8 weeks to make as our kiln firings may give us more than what we asked for and orders can come out with extra imperfection. Our 8 week processing time should include any orders that we need to remake.
Individuality
All of our mugs are handmade by one of our amazing makers and are all unique in their own way. Each mug may have small differences in placements, colour and shape.
Imperfection
Each mug is handmade and made individually, these pieces are one of one and each have their own unique aesthetic imperfections.
Custom handmade ceramics go through many fragile stages and vigorous firing processes which can result in small aesthetic differences and imperfections.
The nature of handmade ceramics can have unforeseen imperfections which may occur during any stage of the making process. We will always remake any orders we are not 100% satisfied with, however we don't like to waste and will contact you to discuss the process of your order.
Our mugs are functional art pieces made just for you, they're worth the wait and we PROMISE it will be your new favourite mug.
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